FAQs & Return Policy
WHAT IS YOUR RETURN POLICY?
We provide made to order clothing orders and we reserve the right to refuse any returns.
Please make sure to check the size guide before finalizing your order. Each Return is considered on a case by case basis.
To make a return enquiry, message us at firstname.lastname@example.org.
HOW DO I PLACE AN ORDER?
Step 1: Visit the link www.lgrmadeinmanila.com
Step 2: Browse the shop for products.
Step 3: Click the item/s you want to purchase to access more shopping features.
Step 4: Select the preferred color and size of the product then enter quantity and click “Add to
Note: If you like to shop for more items, continue browsing by repeating steps two and three.
Otherwise, proceed to check out by clicking the “View Your Cart” button found at the top of the page.
Step 5: Complete the checkout form by filling in all required fields.
Step 6: After completing your order, wait for an email confirmation containing important details
regarding the purchase.
SIZE GUIDE - ARE PRODUCTS TRUE TO SIZE?
Yes, products are true to size. Please measure yourself accordingly and refer to the size guide of your item.
HOW SOON ARE ORDERS PROCESSED?
We process regular orders within 24 hours from confirmation of payment and ship them out as soon as the order is complete. (As the items are all made custom, we need up to 5 working days to complete your order)
HOW CAN I TRACK MY ORDER?
An email will be sent to you containing the tracking number of your package once the order has been picked up by the courier. Once the items leave our warehouse the shipping company will be responsible for the safe delivery of the item to the customer.
HOW MUCH DO YOU CHARGE FOR THE SHIPPING FEE?
We calculate shipping fees based on three main location categories:
Metro Manila – Free of charge
Provincial extra – P100
International DHL – rates vary depending on location
Note: We are working on partnering with more reliable couriers to give you the best rates and service. In this regard, existing standard rates may change without prior notice.
HOW LONG IS THE DELIVERY LEAD TIME?
Upon the start of shipment processing, you can expect to receive your package within the time frame listed below:
Metro Manila – 1 to 3 business days
Provincial – 2 to 5 business days
International – 3 to 5 business days
Note: We are not liable for any unexpected delays caused by poor weather conditions, holidays, lockdowns and other fortuitous events.
DO YOU SHIP INTERNATIONALLY?
Yes, we offer international shipping via DHL. For quotation requests, kindly email us at email@example.com with a list of orders and the related shipping details and we will send a reply within 1-2 business days.
WHAT MODES OF PAYMENT ARE AVAILABLE TO YOUR CUSTOMERS?
We accept payments made through the following channels:
1. Credit/debit card payment through PayMongo
2. G-Cash through PayMongo
Note: An email containing your payment details will be sent to you in real-time after you have successfully placed an order.